BOUNTY BOX SUBSCRIPTION FAQ's / T&C's

 

WHEN WILL PAYMENT BE TAKEN?

Once you sign up, payment will be taken via direct debit on the date you first purchase it, i.e 15th for the 15th next month .

WHEN WILL I RECEIVE MY BOX?

Your subscription box will arrive in the last week of each month, as close to that weekend as possible. For the December box we will deliver 21/22nd as to have your beers in time for Christmas.

WHAT SPECIAL BEERS WILL I RECEIVE?

We try to release at least 2 new beers a month, and these can range from any style and strength. Whilst we will try to mix them evenly, we sometimes we may have to balance out your special cans due to the cost price i.e., 3 of one and 1 of the other, for example, an expensive release such as a DIPA or a TIPA. You will always receive the same number of subscribed cans each month!

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You will also receive 1L of fresh draught beer in your box! This needs to be consumed within 3 days of receiving your box and should always be kept in the fridge. The bottle is made from 50% recycled plastic and should be reused / recycled after use. Unfortunately, we can't reuse these for hygiene reasons. The beer will be a surprise each month and could be a core range or a special! Generally we'll not put anything over 6% abv in this format. 

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WHERE DO YOU DELIVER TO?

We can deliver to the whole of the UK. Local delivery is free and national delivery is charged at £6.99 per order (unless free delivery has been applied). 

HOW DO I CHANGE MY DELIVERY ADDRESS?

Please get in touch with us at info@lostpier.com

*IS THERE A MINIMUM SUBSCRIPTION PERIOD? HOW DO I CLAIM MY BIRTHDAY GIFT?

Nope! You can subscribe for as little or as long as you wish, however, we do reward subscribers who continue to subscribe...they're entitled to a birthday present each year! A free hoodie or a £30 web-shop voucher will be sent once you are into your 6+ plus month of subscription. Photo I.D will be required to prove your birthday to us. If your birthday falls within your first 6's months we will honor your birthday present in your 7th month just get in touch!

HOW DO I CANCEL?

You can cancel any time by emailing info@lostpier.com or cancelling the direct debit with your bank and letting us know. If you cancel after your normal monthly payment day, you will receive that month’s box as your last Bounty Box. Once your payment has been processed, we cannot change anything.

CAN I SWAP OUT A BEER I KNOW I WON’T LIKE?

Every box is carefully curated to feature a range of styles and beers to suit all tastes. We encourage everyone to approach every beer with an open mind in the hope of trying and enjoying something new. Even If you know you definitely won’t like it, swap with a mate and share the love! Sorry we can't make single can swaps on box's.

WHAT HAPPENS IF I'M ON HOLIDAY OR AWAY?

Your direct debit payment can't be paused it can only be cancelled, We can refund you a payment if you wish to 'pause for a month' or we can aim to deliver your box before or after your trip. Please drop us a e-mail to info@lostpier.com to let us know about any pauses time you maybe away.

HOW AND WHERE CAN I USE MY 5% WEB-SHOP DISCOUNT?

Your 5% discount will be applied to your e-mail address you used to purchase the chest, so every time you make a new order be sure to use the same email address, your 5% will be automatically applied. 

WHAT IF I HAVE A DIETARY REQUIREMENT?

As each box is carefully curated, we cannot offer refunds or exchanges for single beers. All intolerances, allergies or dietary requirements should be considered before subscribing. All our beers that contain allergens will be clearly listed in the ingredients on the can label.

HOW IS PAYMENT TAKEN?

All payments are taken via Stripe payment gateway, we do not hold any financial data or card information on file. The payment provider is completely secure. You will be entered into a regular credit or debit card payment schedule.

CAN I COMBINE MY SUBSCRIPTION BOX BEERS WITH ANOTHER ORDER?

You cannot add extra beers or products from our webshop into your Bounty Box order, nor can we combine an order with your scheduled Bounty Box Club shipping. The subscription is a standalone product, and we cannot add additional products to the box. Please make a separate order if you wish to purchase additional beers or products from the webshop.

WHY DIDN’T I RECEIVE MY SUBSCRIPTION THIS MONTH?

If you didn’t receive your subscription when you should have, please check that your direct debit went through. If payment has not completed we will not send out your box. For further questions, if this happens, please contact info@lostpier.com

HOW DO I KNOW WHEN MY SUBSCRIPTION BOX HAS SHIPPED?

You will receive a shipping notification from APC, with tracking, when your box is on its way. You will also receive an email from us the week commencing your box’s shipping, in the form of a Bounty Box subscriber newsletter, which will confirm your subscription box is on its way with details of the box contents.

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Have a question that hasn’t been covered in these FAQs? Other questions about our subscription service can be sent to us at info!lostpier.com. Please note your email will only be responded to during our working hours (Monday-Friday 9 am-5 pm).